Frequently Asked Questions

Yes! We deliver to all UK postcodes and beyond!

The Veg Box Company delivers fresh fruit, vegetables and a wide range of other produce directly to your door throughout England, Scotland, Wales and Northern Ireland, covering major cities, towns, rural villages and remote communities.

Our delivery service also covers the Scottish Highlands and Islands, including Shetland, Orkney and the Outer Hebrides, as well as the Isle of Wight, Isle of Man and the Channel Islands, including Jersey and Guernsey.

Next-day delivery is available to nearly all UK postcodes. We use Royal Mail for remote and island deliveries, with delivery available Tuesday to Saturday. Some remote destinations may take longer.

Delivery Charges: We offer free delivery to eligible local areas around Preston, discounted regional delivery for £3.75 and nationwide delivery for just £4.95, including remote and island destinations, with no additional remote-area surcharge.

Choose Your Delivery Date: Simply enter your delivery address at checkout and select your preferred available delivery date. The dates offered automatically reflect your delivery location and the products in your basket, including any specific delivery schedules for fresh meat and bread.

No. If you’re not going to be home, you can leave delivery instructions in the order notes section at checkout, including a suitable safe place for your parcel to be left

Choose Your Preferred Delivery Date

At The Veg Box Company, you can choose your preferred delivery date when placing your order, giving you the flexibility to arrange delivery for a day that suits you.

Our checkout automatically displays the available delivery dates based on the products in your basket and your delivery location.

For example, fresh meat and freshly baked bread have specific delivery days, while our fruit, vegetable and other produce boxes offer a wider choice of delivery dates.

Simply select your preferred date from the available options at checkout. All dates offered will reflect the delivery schedules for your chosen products and delivery area, including local, regional, nationwide and remote deliveries.

Please note that delivery dates may occasionally be affected by bank holidays, adverse weather or unexpected courier disruptions.

We offer free local delivery, discounted regional delivery and affordable nationwide delivery, including Northern Ireland and remote island destinations.

Free Local Delivery

Enjoy free delivery to eligible addresses across Preston and surrounding villages, including Lea, Ingol, Ashton-on-Ribble, Cottam, Woodplumpton, Bartle, Catforth, Inskip, Clifton, Salwick and New Longton.

Our free local delivery area also includes Hesketh Bank, Tarleton, Mere Brow, Much Hoole, Walmer Bridge, Longton, Warton, Freckleton, Newton-with-Scales and surrounding communities.

Regional Delivery – £3.75

We offer discounted delivery to eligible addresses across Lancashire and surrounding areas, including Preston, Leyland, Chorley, Southport, Garstang, Longridge, Kirkham, Wesham, Lytham St Annes, Blackpool, Poulton-le-Fylde, Cleveleys and Fleetwood.

Our regional delivery service also covers eligible addresses around Blackburn, Darwen, Accrington, Burnley, Nelson, Colne, Clitheroe, Lancaster, Morecambe, Carnforth and Kendal.

Nationwide Delivery – £4.95

Enjoy fresh fruit, vegetables and other produce delivered directly to your door for just £4.95, with next-day delivery available to nearly all UK postcodes.

Northern Ireland & Remote Island Deliveries – £4.95

We also deliver to Northern Ireland, the Scottish Highlands and Islands, including Shetland, Orkney and the Outer Hebrides, as well as the Isle of Man and the Channel Islands, including Jersey and Guernsey.

Remote deliveries are sent using Royal Mail, with deliveries available Tuesday to Saturday. Next-day delivery is available to nearly all UK postcodes, although delivery times may vary for some remote and island destinations.

Delivery Charges

Your delivery charge is calculated automatically at checkout based on your delivery address, with no additional remote-area delivery surcharge.

Yes! The Veg Box Company delivers fresh fruit, vegetables and a wide range of other produce to Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands, including Jersey and Guernsey.

Our delivery service also covers remote destinations such as Shetland, Orkney, the Outer Hebrides and other island communities.

Delivery costs just £4.95, with no additional remote-area surcharge.

We use Royal Mail for remote and island deliveries, with deliveries available Tuesday to Saturday. Next-day delivery is available to nearly all UK postcodes, although some remote locations may take longer.

You can select your preferred available delivery date at checkout, with dates automatically adjusted according to your location and the products ordered.

At The Veg Box Company, we take great care when packing and delivering temperature-sensitive foods, including fresh meat, cheese, yoghurts and chilled desserts.

Insulated Chilled Packaging

Depending on the products ordered and the quantity, we use either insulated temperature-controlled pouches or insulated paper box liners to help maintain chilled conditions throughout transit.

Both packaging methods are used alongside plant-based gel ice packs, which help keep the contents cool and protect chilled products from temperature changes during delivery.

Packaging Tailored to Your Order

We carefully select the most suitable insulated packaging based on the type and quantity of chilled products in your order. This allows us to provide appropriate protection whether you’re ordering a small selection of cheeses and yoghurts or a larger box containing fresh meat and other chilled produce.

When Your Delivery Arrives

Once your order arrives, we recommend unpacking your chilled products promptly and placing them straight into the refrigerator, following the storage instructions provided on each product.

If you have any concerns about the condition or temperature of your chilled products when they arrive, please contact us before consuming them so we can investigate.

No. If you choose one of our subscription options, you can stop your orders and cancel your account at any time. If you want to skip a week you can also pause your subscription.

Yes, you can. Just log in to your account and select the subscription tab. Select the relevant subscription and click ‘suspend’. Just remember to reactivate your subscription when you get back.

Alternatively, send us an email to hello@thevegboxcompany.co.uk to let us know the dates you do not require your boxes to be sent out, and we will sort it for you.

Log in to your account page and select the subscription tab. Select the subscription you want to cancel, then select the option to cancel.

Please note, no refunds can be made and if payment has already been made that order cannot be cancelled. Your subscription will be cancelled as of the next order.

Please note that if you pay for a subscription via PayPal and you want to cancel your subscription, you will need to cancel it in your PayPal account as well.

We accept all major debit and credit cards, PayPal and bank transfers.

We want you to be 100% satisfied with your delivery. We make lots of deliveries every week and have lots of happy customers. If for any reason you are not, please let us know and we will do everything we can to resolve the matter for you.

To help us investigate, please take a picture of your delivery and send it to hello@thevegboxcompany.co.uk.