Privacy policy

1. Introduction

1.1      We are committed to safeguarding the privacy of our visitors.

1.2      This policy applies where we are acting as a data controller with respect to the personal data of our website visitors; in other words, where we determine the purposes and means of the processing of that personal data.

1.3      We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website, you are agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

1.5      In this policy, “we”, “us” and “our” refer to GZL Produce Limited t/a The Veg Box Compnay . For more information about us, see Section 11.

2. How we use your personal data

2.1      In this Section 2 we have set out:

(a)      the general categories of personal data that we may process;

(b)      in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c)      the purposes for which we may process personal data; and

(d)      the legal bases of the processing.

2.2      We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed [for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely [monitoring and improving our website and services.

2.3      We may process your account data (“account data“). The account data may include your name, postal address, phone number,  email address and payment details. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

2.6      We may process information that you post for publication on our website or through our services (“publication data“). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

2.7      We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

2.8      We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.

2.9      We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.10    We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

2.12    We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.13    We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.14    In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

2.15    Please do not supply any other person’s personal data to us unless we prompt you to do so.

3. Providing your personal data to others

3.1      We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

3.2      We may disclose transaction data and Account Date to our suppliers or subcontractors insofar as reasonably necessary for completing any orders, requests and marketing namely for the proper administration of our website and business

3.3     Financial transactions relating to our website and service may be handled by our payment services providers, PayPal and Stripe. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://www.paypal.com/uk/webapps/mpp/ua/privacy-full and https://stripe.com/gb/privacy

3.4      In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4. Retaining and deleting personal data

4.1      This Section 4 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

4.2      Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

4.3      We will retain your personal data as follows:

(a)      usage data will be retained for a minimum period of 12 Months and for a maximum period of 36 months.

(b)      account data and transaction data will be retained for a minimum period of 60 Months after the 31 January of the relevant tax year.

(c)      notification data and publication data will be retained for a minimum period of 12 Months or until you request for the data to be removed.

(d)      enquiry data and correspondence data will be retained for a Maximum period of 24 Months.

4.4      In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based the needs of the business and individual.

4.5      Notwithstanding the other provisions of this Section 4, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

5. Amendments

5.1      We may update this policy from time to time by publishing a new version on our website.

5.2      You should check this page occasionally to ensure you are happy with any changes to this policy.

5.3      We may notify you of changes to this policy by email or through the private messaging system on our website.

6. Your rights

6.1      You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a)     the supply of appropriate evidence of your identity

6.2      We may withhold personal information that you request to the extent permitted by law.

6.3      You may instruct us at any time not to process your personal information for marketing purposes.

6.4      In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

7. About cookies

7.1      A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

7.2      Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

7.3      Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

8. Cookies that we use

8.1      We use cookies for the following purposes:

(a)      authentication – we use cookies to identify you when you visit our website and as you navigate our website;

(b)      status – we use cookies to help us to determine if you are logged into our website;

(c)      personalisation – we use cookies to store information about your preferences and to personalise the website for you;

(d)      security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

(e)      advertising – we use cookies to help us to display advertisements that will be relevant to you;

(f)       analysis – we use cookies to help us to analyse the use and performance of our website and services; and

(g)      cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

9.Cookies used by our service providers

9.1      Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

9.2      We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

10. Managing cookies

10.1    Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)      https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)      https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)      http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)      https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)      https://support.apple.com/kb/PH21411 (Safari); and

(f)       https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

10.2    Blocking all cookies will have a negative impact upon the usability of many websites.

10.3    If you block cookies, you will not be able to use all the features on our website.

11. Our details

The Veg Box Company is the trading Name of GZL Produce Limited a company incorporated in England, whose registered office is at Unit 2a Swordfish Business Park Swordfish Close, Higgins Lane, Burscough, Lancashire, United Kingdom, L40 8JW, United Kingdom (registered with company number 7519421) and registered for VAT purposes with number GB289499223 (‘we’ or ‘us’).

We’re the data controller in respect of all personal data collected via The Veg Box Company website, email, telephone, or in person. Whenever you submit your information to us, by these or any other means, we’ll only collect and use this information in accordance with the terms of this policy and ensure that all personal data we hold is treated properly and in accordance with GDPR and all other applicable data protection legislation.

We’re registered as a data controller with the Information Commissioner’s Office (‘ICO’) and our registration number is ZA878746. In accordance with data protection legislation, we’re required to explain to you how we treat any personal data we collect from or about you. If you have any concerns about the way we’ve used, shared or processed your data you have the right to lodge a complaint with the ICO. However, we’d really appreciate the opportunity to address your concerns before you approach the ICO, so please contact us by email at hello@thevegboxcompany.co.uk or by writing to Data Protection Officer, GZL Produce Limited Unit 2 Ashton Business Park, Raglan Street Preston PR2 2AX

Find us on Social Media

facebooktwitterinstagram

Useful links

About Us
Privacy Policy
Terms and Conditions
FAQ’s

Contact information

The Veg Box Company
Cottam
Preston
Lancashire
PR4 0EX
07742771693
01772 724406
hello@thevegboxcompany.co.uk