Frequently Asked Questions

No. On the checkout page there is an order note section for you to leave any special delivery instructions and we will let your driver know where to leave your fresh fruit and veg box.

We deliver all local deliveries ourselves and it is free of charge.

Our local delivery areas include Hesketh Bank, Tarleton, Mere Brow, Banks, Much Hoole, Walmer Bridge, Longton, Cottam, Lea and Ingol with more to be added to the list shortly. Free Delivery is available to the following postcodes: PR2 4*, PR2 3*, PR2 2*, PR2 1*, PR2 1*, PR4 6*, PR4 4*, PR4 5*, PR4 0*, PR2 9*, PR2 8*, PR1*.

If you live outside our local delivery area, we provide full national delivery to all other areas at a cost of £4.95.

If you live in postcode areas (excluding local areas) PR, BB, FY, LA or L40 the delivery charge is reduced to £375.

Local Orders

• Order before 2pm Monday to Friday for same day delivery

• Order before 12pm Sunday for same day delivery

National Orders

• Order before 2pm Monday to Friday for next day delivery

• Order before 12pm Sunday for next day delivery

Choose Your Delivery Date

At checkout, you can select your preferred delivery date, making it easy to schedule your order for when you need it.

Meat Products

Please note that meat products are delivered only on Fridays and Saturdays to ensure maximum freshness.

Local Delivery Areas

We deliver locally to:
Hesketh Bank, Tarleton, Mere Brow, Much Hoole, Walmer Bridge, Longton, Cottam, Lea, Ingol, Ashton-on-Ribble, Preston, Chorley.

National deliveries are sent out Sunday to Friday. These cover all areas not included in our local delivery zones.

Ordering and Delivery Times for National Orders

• Order before 2pm Monday to Friday for next day delivery

• Order after 2pm Friday and before 12pm Sunday for next day delivery

You can choose your preferred delivery date at checkout so your order arrives when it suits you best.

No. If you choose one of our subscription options, you can stop your orders and cancel your account at any time. If you want to skip a week you can also pause your subscription.

Yes, you can. Just log in to your account and select the subscription tab. Select the relevant subscription and click ‘suspend’. Just remember to reactivate your subscription when you get back.

Alternatively, send us an email to hello@thevegboxcompany.co.uk to let us know the dates you do not require your boxes to be sent out, and we will sort it for you.

Log in to your account page and select the subscription tab. Select the subscription you want to cancel, then select the option to cancel.

Please note, no refunds can be made and if payment has already been made that order cannot be cancelled. Your subscription will be cancelled as of the next order.

Please note that if you pay for a subscription via PayPal and you want to cancel your subscription, you will need to cancel it in your PayPal account as well.

We accept all major debit and credit cards, PayPal and bank transfers.

We want you to be 100% satisfied with your delivery. We make lots of deliveries every week and have lots of happy customers. If for any reason you are not, please let us know and we will do everything we can to resolve the matter for you.

To help us investigate, please take a picture of your delivery and send it to hello@thevegboxcompany.co.uk.