FAQ's

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Do I have to be home to receive my delivery?

 

No.  On the checkout page there is an order note section for you to leave any special delivery instructions and we will let your driver know where to leave your fresh fruit and veg box.

 

If I sign up to a subscription am in tied into a contract?

 

The simple answer is no. If you choose one of our subscription options, you can stop your orders and cancel your account at any time. If you want to skip a week you can also pause your subscription.

 

 

How do I cancel my subscription?

 

Log in to your account page and select the subscription tab, if you have more than one subscription select the subscription you want to cancel, then select the option to cancel. Please note no refunds can be made, if payment has already been made that order cannot be cancelled but your subscription will be cancelled as of the next order. Please note that if you pay for a subscription via PayPal and you want to cancel your subscription you will need to cancel it in your PayPal account as well.

 

 

I’m going on holiday. Can I pause my subscription?

Yes you can, just log into your account select the subscription tab and select the relevant subscription and click suspend. Just remember to reactivate your subscription when you get back. Alternatively send us an email to info@thevegboxcompany.co.uk, let us know the dates you do not require your boxes to be sent out and we will sort it for you.

 

What payment method can I use?

We accept all major debit and credit cards, PayPal and bank transfers.

 

Do you charge for delivery?

 

We deliver all local deliveries ourselves and it is free of charge.

Our local delivery areas include, Hesketh Bank, Tarleton, Mere Brow, Banks, Much Hoole, Walmer Bridge, Longton, Cottam, Lea, Ingol with more to soon be added to the list.

 

If you live outside our local delivery area, we provide full national delivery to all other areas at a cost of £3.75

If you live in postcode areas (excluding local areas) PR, BB, FY, LA or L40 the delivery charge is reduced to  £2.50

 

 

When will I receive my order?

 

COVID – 19  Update

We are pleased to let our customers know that we have now increased our capacity to be able to deliver your orders within the below time frames. We have also now added a new delivery on a Saturday,  so all orders placed on a Thursday will now be delivered on Saturday and not the following Tuesday as it used to be.

 

Local Deliveries

 

Local deliveries will be made within 48 hours of the confirmed payment being received. Orders placed on a Saturday will be delivered on the following Monday.

Our local delivery areas include, Hesketh Bank, Tarleton, Mere Brow, Banks, Much Hoole, Walmer Bridge, Longton, Cottam, Lea, Ingol

 

National Deliveries

 

National deliveries are sent out on Monday, Tuesday, Wednesday, Thursday and Friday on a next day delivery service, so you will receive your order on Tuesday, Wednesday, Thursday, Friday or Saturday.

  • Orders placed on Sunday and  Monday will be delivered on Wednesday
  • Orders placed on Tuesday will be delivered on Thursday
  • Orders placed on Wednesday will be delivered on Friday
  • Orders placed on Thursday will be delivered on Saturday
  • Orders placed on Friday and  Saturday will be delivered on Tuesday

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Contact information

The Veg Box Company
30 Redwood Drive
Cottam
Preston
Lancashire
PR4 0EX
07742771693
01772 724406
hello@thevegboxcompany.co.uk