FAQ's

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Deliveries

Do I have to be home to receive my delivery?
No. On the checkout page there is an order note section for you to leave any special delivery instructions and we will let your driver know where to leave your fresh fruit and veg box.
Do you charge for delivery?

We deliver all local deliveries ourselves and it is free of charge.

Our local delivery areas include, Hesketh Bank, Tarleton, Mere Brow, Banks, Much Hoole, Walmer Bridge, Longton, Cottam, Lea, Ingol with more to soon be added to the list. Free Delivery is available to the postcodes: PR2 4*, PR2 3*, PR2 2*,  PR2 1*, PR2 1*, PR4 6*, PR4 4*, PR4 5*, PR4 0*, PR2 9*, PR2 8*, PR1*

If you live outside our local delivery area, we provide full national delivery to all other areas at a cost of £3.75

If you live in postcode areas (excluding local areas) PR, BB, FY, LA or L40 the delivery charge is reduced to £2.50

When will I receive my order?

COVID – 19 Update
We are pleased to let our customers know that we have now increased our capacity to be able to deliver your orders within the below time frames. 

Local Orders
Order before 2pm Monday to Friday Same day delivery

Order before 12pm Saturday and Sunday Same day

National
Order before 2pm Monday to Friday next day delivery
Order before 12pm Saturday and Sunday next day delivery
What are Local Deliveries?

Local deliveries will be made as below:

  • Order before 2pm Monday to Friday Same day delivery
  • Order before 12pm Saturday and Sunday Same day

Our local delivery areas include, Hesketh Bank, Tarleton, Mere Brow, Banks, Much Hoole, Walmer Bridge, Longton, Cottam, Lea, Ingol – in postcodes of: PR2 4*, PR2 3*, PR2 2*,  PR2 1*, PR2 1*, PR4 6*, PR4 4*, PR4 5*, PR4 0*, PR2 9*, PR2 8*, PR1*

What are national deliveries?

National deliveries are sent out every day of the week. Please see below for ordering and delivery times:

Order before 2pm Monday to Friday next day delivery
Order before 12pm Saturday and Sunday next day delivery

Subscriptions

If I sign up to a subscription am in tied into a contract?

The simple answer is no. If you choose one of our subscription options, you can stop your orders and cancel your account at any time. If you want to skip a week you can also pause your subscription.

I’m going on holiday. Can I pause my subscription?

Yes you can, just log into your account select the subscription tab and select the relevant subscription and click suspend. Just remember to reactivate your subscription when you get back. Alternatively send us an email to info@thevegboxcompany.co.uk, let us know the dates you do not require your boxes to be sent out and we will sort it for you.

 

How do I cancel my subscription?

Log in to your account page and select the subscription tab, if you have more than one subscription select the subscription you want to cancel, then select the option to cancel. Please note no refunds can be made, if payment has already been made that order cannot be cancelled but your subscription will be cancelled as of the next order. Please note that if you pay for a subscription via PayPal and you want to cancel your subscription you will need to cancel it in your PayPal account as well.

General

What payment methods can I use?

We accept all major debit and credit cards, PayPal and bank transfers.

What if there is a problem?

We want you to be 100% satisfied with your delivery. We make lots deliveries a week and have lots of happy customers. If for any reason you are not please let us know and we will do everything we can to resolve the matter for you. To help us investigate Please take a picture of your delivery and send it to hello@thevegboxcompany.co.uk

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Contact information

The Veg Box Company
30 Redwood Drive
Cottam
Preston
Lancashire
PR4 0EX
07742771693
01772 724406
hello@thevegboxcompany.co.uk