Frequently Asked Questions

Yes! At The Veg Box Company, we offer flexible options so you can enjoy a fruit or vegetable box that suits your preferences.

Make Changes to Our Set Boxes

When ordering one of our set fruit or vegetable boxes, you can request up to two item changes per box.

Simply leave a message in the Order Notes section at checkout, letting us know which items you’d like to swap and what you’d prefer instead.

Build Your Own Fruit or Veg Box

Prefer to choose everything yourself? Our Build Your Own Box option gives you complete control over what goes into your box.

Simply select your favourite fruit and vegetables to create a personalised box containing exactly what you want, delivered directly to your door.

Food Allergies and Dietary Requirements

If you have any food allergies, intolerances or specific dietary requirements, please let us know in the Order Notes section at checkout.

We will do our best to accommodate your requirements and take any information you provide into consideration when preparing your order.

If you have a serious food allergy, we recommend contacting us before placing your order to discuss your requirements. Please be aware that we cannot guarantee products are completely free from allergens or the possibility of cross contamination.

Yes! We deliver to all UK postcodes and beyond!

The Veg Box Company delivers fresh fruit, vegetables and a wide range of other produce directly to your door throughout England, Scotland, Wales and Northern Ireland, covering major cities, towns, rural villages and remote communities.

Our delivery service also covers the Scottish Highlands and Islands, including Shetland, Orkney and the Outer Hebrides, as well as the Isle of Wight, Isle of Man and the Channel Islands, including Jersey and Guernsey.

Next-day delivery is available to nearly all UK postcodes. We use Royal Mail for remote and island deliveries, with delivery available Tuesday to Saturday. Some remote destinations may take longer.

Delivery Charges: We offer free delivery to eligible local areas around Preston, discounted regional delivery for £3.75 and nationwide delivery for just £4.95, including remote and island destinations, with no additional remote-area surcharge.

Choose Your Delivery Date: Simply enter your delivery address at checkout and select your preferred available delivery date. The dates offered automatically reflect your delivery location and the products in your basket, including any specific delivery schedules for fresh meat and bread.

No. If you’re not going to be home, you can leave delivery instructions in the order notes section at checkout, including a suitable safe place for your parcel to be left

Choose Your Preferred Delivery Date

At The Veg Box Company, you can choose your preferred delivery date when placing your order, giving you the flexibility to arrange delivery for a day that suits you.

Our checkout automatically displays the available delivery dates based on the products in your basket and your delivery location.

For example, fresh meat and freshly baked bread have specific delivery days, while our fruit, vegetable and other produce boxes offer a wider choice of delivery dates.

Simply select your preferred date from the available options at checkout. All dates offered will reflect the delivery schedules for your chosen products and delivery area, including local, regional, nationwide and remote deliveries.

Please note that delivery dates may occasionally be affected by bank holidays, adverse weather or unexpected courier disruptions.

We offer free local delivery, discounted regional delivery and affordable nationwide delivery, including Northern Ireland and remote island destinations.

Free Local Delivery

Enjoy free delivery to eligible addresses across Preston and surrounding villages, including Lea, Ingol, Ashton-on-Ribble, Cottam, Woodplumpton, Bartle, Catforth, Inskip, Clifton, Salwick and New Longton.

Our free local delivery area also includes Hesketh Bank, Tarleton, Mere Brow, Much Hoole, Walmer Bridge, Longton, Warton, Freckleton, Newton-with-Scales and surrounding communities.

Regional Delivery – £3.75

We offer discounted delivery to eligible addresses across Lancashire and surrounding areas, including Preston, Leyland, Chorley, Southport, Garstang, Longridge, Kirkham, Wesham, Lytham St Annes, Blackpool, Poulton-le-Fylde, Cleveleys and Fleetwood.

Our regional delivery service also covers eligible addresses around Blackburn, Darwen, Accrington, Burnley, Nelson, Colne, Clitheroe, Lancaster, Morecambe, Carnforth and Kendal.

Nationwide Delivery – £4.95

Enjoy fresh fruit, vegetables and other produce delivered directly to your door for just £4.95, with next-day delivery available to nearly all UK postcodes.

Northern Ireland & Remote Island Deliveries – £4.95

We also deliver to Northern Ireland, the Scottish Highlands and Islands, including Shetland, Orkney and the Outer Hebrides, as well as the Isle of Man and the Channel Islands, including Jersey and Guernsey.

Remote deliveries are sent using Royal Mail, with deliveries available Tuesday to Saturday. Next-day delivery is available to nearly all UK postcodes, although delivery times may vary for some remote and island destinations.

Delivery Charges

Your delivery charge is calculated automatically at checkout based on your delivery address, with no additional remote-area delivery surcharge.

Yes! The Veg Box Company delivers fresh fruit, vegetables and a wide range of other produce to Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands, including Jersey and Guernsey.

Our delivery service also covers remote destinations such as Shetland, Orkney, the Outer Hebrides and other island communities.

Delivery costs just £4.95, with no additional remote-area surcharge.

We use Royal Mail for remote and island deliveries, with deliveries available Tuesday to Saturday. Next-day delivery is available to nearly all UK postcodes, although some remote locations may take longer.

You can select your preferred available delivery date at checkout, with dates automatically adjusted according to your location and the products ordered.

At The Veg Box Company, we take great care to ensure that chilled products, including fresh meat, cheese, yoghurts and desserts, are carefully packed and kept cool throughout delivery.

Over 36 Hours of Cooling Protection

Our chilled deliveries use specialist insulated packaging combined with plant based gel ice packs, providing cooling protection for over 36 hours when packed appropriately.

This combination helps maintain chilled conditions and protects temperature sensitive products throughout their journey to your door.

Insulated Packaging Tailored to Your Order

Depending on the products and quantities ordered, we use either insulated temperature controlled pouches or insulated paper box liners, together with our plant based gel ice packs.

We select the most suitable packaging for each order, whether you’re purchasing a small selection of cheeses and yoghurts or a larger order containing fresh meat and other chilled produce.

Carefully Packed for Delivery

Our insulated packaging and gel ice packs work together to help protect chilled foods during transit, providing additional cooling protection throughout the delivery process.

With next day delivery available to nearly all UK postcodes, we aim to get your chilled products from our premises to your doorstep as quickly as possible.

When Your Delivery Arrives

We recommend unpacking your chilled products promptly upon arrival and placing them straight into the refrigerator, following the storage instructions on each product.

If you have any concerns about the temperature or condition of your chilled products when they arrive, please contact our customer service team before consuming them.

No! Our subscriptions are completely flexible, with no fixed contract or long term commitment.

When you subscribe to The Veg Box Company, you’re in control. You can cancel your subscription at any time or simply pause it if you need to skip a week.

Whether you’re going on holiday, have enough fresh produce for the week or just need a break, you can manage your subscription to suit your needs.

Enjoy the convenience of regular fresh produce deliveries without being tied into a contract.

Yes! You can pause your subscription whenever you need a break, whether you’re going on holiday or simply don’t need a delivery that week.

To pause your subscription, simply log in to your account on The Veg Box Company website and follow these steps:

1. Go to the Subscriptions section of your account.
2. Select the subscription you wish to pause.
3. Click Suspend to temporarily stop your subscription.
4. When you’re ready to receive deliveries again, log back in and reactivate your subscription.

Prefer us to arrange it for you? No problem! Simply email us at hello@thevegboxcompany.co.uk with the dates you don’t require your deliveries, and we’ll be happy to help.

Our subscriptions are designed to be flexible, giving you control over when you receive your fresh fruit and vegetable boxes.

You can cancel your subscription with The Veg Box Company at any time, with no fixed contract or cancellation fees.

How to Cancel Your Subscription

1. Log in to your account on The Veg Box Company website.
2. Go to the Subscriptions section of your account.
3. Select the subscription you wish to cancel.
4. Click Cancel to cancel your subscription.

What Happens After Cancellation?

Once your subscription has been cancelled, no further subscription orders will be generated or charged.

Please note: If payment has already been taken for an upcoming order, that order will still be processed and delivered as scheduled. Cancelling your subscription does not automatically cancel or refund orders that have already been paid for.

Your subscription cancellation will take effect from the next order that has not yet been charged.

This does not affect your statutory consumer rights.

Need Help Cancelling?

If you need assistance managing or cancelling your subscription, please contact our customer service team, who will be happy to help.

At The Veg Box Company, we offer secure and convenient payment options when ordering fresh fruit, vegetables and other produce from our website.

Debit and Credit Cards

We accept all major debit and credit cards for online purchases, including one-off orders and regular subscriptions.

Payments are processed securely through our online checkout.

Bank Transfers

We can also accept payment by bank transfer through prior arrangement.

If you would prefer to pay by bank transfer, please contact our customer service team before placing your order so we can arrange payment and provide the necessary details.

Subscription Payments

Customers signing up for regular fruit and vegetable box deliveries can pay securely by debit or credit card through our subscription checkout.

At The Veg Box Company, we take great pride in the quality of our fresh fruit, vegetables and other produce, and we want every customer to be delighted with their order.

However, if something isn’t quite right with your delivery, we’re here to help and will do everything we reasonably can to put things right.

How to Report a Problem

If you receive an item that is damaged, missing, incorrect or not up to our usual quality standards, please contact us as soon as possible.

To help us investigate and resolve your concern quickly, please provide:

• Your order number.
• A brief description of the problem.
• Clear photographs of the affected products and any damaged packaging, where applicable.

How We Can Help

Once we’ve received the details, our customer service team will review the issue and work with you to find an appropriate resolution. Depending on the circumstances, this may include a replacement, refund or another suitable solution.

Contact Our Customer Service Team

Please email us at hello@thevegboxcompany.co.uk with your order details and any supporting photographs.

We genuinely value our customers and appreciate the opportunity to resolve any concerns and ensure you have a positive experience with The Veg Box Company.